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Residential Field Services

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Residential Field Services

Property/Occupancy Inspection

Inspector will determine occupancy status. Does not include an interview attempt. Includes property condition, property type, neighborhood status and utility information. It also indicates if personal property and pool are onsite, if the property is secured, grass height and if any damages or hazards are present.

Interview and Inspection

A property inspection which includes an attempt to make contact with the mortgagor or co-mortgagor. The interview includes current home and work telephone numbers, reason for late payment and mortgagor comments. If no one is home, NFR call back card can be left asking the mortgagor to contact the servicer.

24-Hour Rush Property Inspection

Property inspection completed in the field within one business day of request. One additional business day might be required to process the results to your office.

Vacant Property Inspection – Interior/Exterior

Once the property has been vacated and secured, inspection is done including the interior of the house to check for damages not visible on an exterior property inspection.

3-Attempt Resident Determination Inspection

Field representatives will visit the property up to three times in attempt to determine who is actually living at the home. Visits will be at varied times on different days with one visit outside normal business hours.

72-Hour Rush Property Inspection

Property inspection completed in the field within three business days of request. One additional business day might be required to process the results to your office.

5-Day Rush Property Inspection

Property inspection completed in the field within five business days of request. One additional business day might be required to process the results to your office.

24-Hour Rush Interview

Interview and property inspection completed in the field within one business day of request. One additional business day might be required to process the results to your office.

72-Hour Rush Interview

Interview and property inspection completed in the field within three business days of request. One additional business day might be required to process the results to your office.

5-Day Rush Interview

Interview and property inspection completed in the field within five business days of request. One additional business day might be required to process the results to your office.

Resident Determination Inspection

Field representatives will knock on the door of mortgagor and/or check with neighbors to try to determine who is actually living in the home.

Sale Date Inspection

A property inspection to be completed on a specific date. One additional business day might be required to process the results to your office.

Redemption Expiration Inspection

A property inspection to be completed on a specific date. One additional business day might be required to process the results to your office.

Natural Disaster Inspection

Inspections in areas where natural disasters (earthquakes, floods, fire, etc.) have taken place. The inspection will advise if a property has sustained any apparent damages and what the damages are.

Occupancy Verification

Exterior Inspections

Following a visual inspection, photos and key data elements are relayed in real time to the Lender/Servicer. This unique approach eliminates days of waiting to allow the Servicer to secure/maintain the property immediately in the event of a vacancy determination.

Interior Inspections

Interior inspections on vacant and secured properties are conducted as often as is required by the Investor/Insurers. A visual walk-through report, complete with photographs, is immediately transmitted to the Lender/Servicer so corrective actions can begin.

Property Notification

If a property falls outside “Real Property” (ie. Mobile or manufactured home), National Field Network inspectors will classify and flag the property, provide decision-making details such as affixed to ground, and provide any national identification.

Loss Draft Inspections

National Field Network inspectors are trained to determine the extent of any damage and if the repairs are being made appropriately and timely.  A copy of the repair estimate is provided to our trained network. The inspector coordinates an onsite inspection to ensure disbursed insurance proceeds are being properly used to repair the collateral.

Borrower Interview Service 

The Borrower Interview Service is fully customized to meet your needs – as well as to follow Investor/Insurer guidelines regarding contacting the borrower. One attempt is completed to obtain right party contact with the borrower.  A full detail report of the collateral and the interview is provided.


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